Help & Questions
We’re here to make your experience as smooth, reassuring, and enjoyable as possible. Below you’ll find answers to some of our most commonly asked questions. If you ever need further assistance, our team is always ready to help.
What if my order isn’t here by the expected delivery time?
We understand how disappointing it can be to wait longer than anticipated for something you’re excited about. If your delivery window has passed, we kindly ask that you allow a little extra time, as occasional delays with shipping carriers can occur.
Please remember that personalised pieces require additional care and crafting time. While we work diligently to meet our stated delivery estimates, the quality of your jewellery will always come first. If you believe your order is significantly delayed or you simply want an update, our support team is always happy to assist and provide clarity.
Your patience means the world to our small business, and we promise we’re working hard behind the scenes to ensure your jewellery reaches you as soon as possible.
When will my order arrive?
We aim to dispatch all orders promptly, as every piece is prepared with care in our family workshop. Once shipped, standard delivery typically takes 2–4 business days, while express shipping arrives within 1–3 business days.
Please note that personalised items may require additional crafting time, as each piece is carefully made to your specifications. Rest assured, we work efficiently while maintaining the high-quality standards our customers expect.
Are we reliable?
Absolutely. Our business has operated for many years, beginning as a small family venture serving our local community in Illinois. What started as neighbours and friends supporting our early creations quickly grew into a trusted brand built on consistency, quality, and genuine care.
We take pride in our reliability—from the craftsmanship of each piece, to timely communication, to ensuring your order arrives safely. Many of our customers return again and again, not just for our jewellery, but for the service and trust behind it.
How is my jewellery created?
Every piece of jewellery we produce is the result of a thoughtful, hands-on process. We focus on ergonomic design, ensuring each item is comfortable, balanced, and effortless to wear. Our materials are chosen with sustainability in mind, incorporating recyclable and environmentally conscious elements wherever possible.
From the initial sketch to the final polish, your jewellery is handmade by our small family team—crafted with patience, intention, and a genuine love for the art. Nothing is rushed, and nothing is mass-produced. Each order receives personal attention, making your piece truly unique.